Online Return Policy

Effective as of January 2, 2023

  1. Returns: It is the customer’s responsibility to check that their invoice reflects their order request. Payment confirms order and correctly supplied invoices will not be refunded. We allow returns for refund only. We do not allows exchanges. For items purchased online, returns are accepted within 7 days of the delivery date. To initiate a return, please contact, or click the email button located on the right hand side of the online website (desktop version). Be sure to include the item’s order number and your reason for the return. Returns that are shipped without authorisation may not be accepted. Please allow up to 30 business days for your refund to be processed once we receive your return.
  2. Return shipping: Return authorisation for items shipped in error, or items being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be paid for by the customer. 
  3. Eligible items: Special-order items and custom products are not eligible for return. We reserve the right to refuse any return, at management’s discretion, if the item being returned does not meet the criteria set forth within this policy.
  4. Condition of items: Except items that were damaged when purchased. items may be “open box” but must be unused, undamaged and complete will all original packaging. 
  5. Form of payment: Refunds, if issued, will be issued in the original payment (EFT) minus bank cost, shipping, and 10% handling fees, unless otherwise stated.  All refunds require a bank confirmation letter from the original bank account in which payment was received.

If you have any questions about this return policy, please contact us via email –, or phone us – +27 83 408 4165